Meet the Trent Valley team

Our mission: To be the leading provider of windows, doors & conservatories in Nottingham & Derby and deliver value through excellence in design, quality and customer service.

Operations

Our new operations team is now in place and behind the scenes they’re working tirelessly to ensure you receive the quality installation & service you expect from Trent Valley Windows.

 

Karl White

Operations Manager

Karl manages the team and is often out & about in the field checking everything is fitted to our high standards of quality & design

Emma Moore

Administration Manager

Emma is our administration manager and runs the office and our installation teams with military precision, making sure everything is done in time to meet your agreed installation date.

Dean Tyrell

Order Processor

Dean is our order processor for windows, doors and conservatories, he works closely with our surveyors and sales team to ensure everything is ordered on time for your agreed fit date.

Stacey Burton

Installation Administrator

Stacey is our installation administrator for all conservatories and roofline, she’ll personally manage your installation and talk you through any planning process that needs to be completed for your conservatory.

Managing over 100 installations every month the team is always busy keeping our installers busy and our customers happy.

Advice to make sure your installation goes as smoothly as possible

• The survey is one of the most important stages of the installation process as the surveyor can advise you on what will work best for your property. Take the time to make sure you both understand what you want as this is the time to make any changes before the windows & doors are ordered.
• For the best results – keep it simple. Mismatched windows can spoil the balance of your property.
• Help your installation go smoothly by preparing the relevant room and clearing furniture from around the windows, this will help our installers get straight on with the job. A nice cup of tea normally goes down well too.

Our promise to you

• We will keep you informed at every stage of the process.
• Every job will be completed as quickly as possible.
• The installation will be completed by professional, experienced installers.

Sales

Alan, Marc, Zak & Andy have over 75 years industry experience and bring a wealth of knowledge and glazing expertise.

The teams’ top tips when shopping for new windows & doors are:

• Make sure the company you choose is reputable, check the company’s relevant accreditations to professional bodies such as Assure or FENSA
• To ensure you get the best energy efficient windows make sure you’re quoted for A rated windows. (Trent Valley quote A rated as standard)

Marc Newstead

Sales Advisor

Alan Brown

Sales Advisor

Andy Gibson

Sales Advisor

Zak Lalani

Sales Advisor

Fiona Mcfarlane

Receptionist

Emma Ladlow

Sales Administrator

Service

All our windows, doors & conservatories come with a 10 year insurance backed guarantee. In the unlikely event that you have any issues with the product during the next 10 years you can contact our service team and a dedicated service engineer will be sent out to you.

Click here to request a service call.

A Day in the Life

To find out more about what our team do, over the next few months we'll follow different team members for a day to give you a snap shot of their busy working week.   

 

Emma Ladlow

Sales Administrator

Emma is our sales administrator, she looks after our sales team, booking appointments, chasing sales and making sure they’re always someone on hand in the showrooms to look after our customers

Ian Doody

Service Engineer

Ian is our full time service engineer, with over 24 years’ experience fitting windows & doors. Ian has worked with us for the last 19 years, visiting customers all over the East Midlands.

Start My Quote
TOP